Elements and Performance Criteria
- Meet human resource requirements
- Identify skills needed to implement broking services support system
- Identify number, type and location of service support personnel required, including specialist consultants
- Attain and retain consultants with specialist skills as required
- Recruit or assign required human resource support as appropriate
- Implement training required to achieve service system
- Identify cost-effective training requirements proactively to support service implementation
- Develop training programs to achieve required service support outcomes
- Implement training programs in cost-effective and timely way
- Undertake evaluation and review of training programs against requirements on regular planned basis
- Implement information support system
- Establish information distribution and access needs
- Determine range of information types to be collected, processed and stored
- Identify and obtain suitable information support technology to meet needs
- Establish measures to monitor efficiency of information systems
- Store information to enable efficient access
- Implement operational procedures
- Establish specifications for operational procedures
- Design procedures to ensure effective workflow achieves required service support targets
- Specify measurable performance standards
- Assign tasks and duties to appropriately trained and skilled personnel
- Establish and monitor control measures on regular basis
- Design operational procedures so that adjustments can be made in response to control information
- Establish supplier relationships to achieve service support requirements
- Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements
- Establish criteria to enable effective evaluation of supplier services
- Assess available suppliers against criteria to determine suitability
- Establish and communicate terms of appointment of suppliers to achieve service support requirements